Exchange & Return Policy
1. 30-Day Return & Exchange Policy
Your 100% satisfaction is essential for us. We offer a 30-day Return & Exchange Policy after the date of receipt.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. If there is any issue with your order, please contact us immediately so we can evaluate the situation and make it right. Unfortunately, we do not accept returns on sale items or gift cards.
2. Made-to-Order Products
Most L-YAH-on products are made on demand, meaning each item is produced specifically for you after your order is placed.
This helps reduce overproduction and waste while allowing us to offer a wide variety of meaningful designs without maintaining large inventories.
Because your item is created especially for you, production begins shortly after your order is placed. If you need to change or cancel your order, please contact us immediately at contact@lyahon.com. We will do our best to accommodate your request if production has not yet begun.
3. Return & Exchange Process
If you notice any issues with your product or your order, please contact us at contact@lyahon.com
- Have your order number
- Use the following email subject: Issue with Order – #1234
- Write up your problem in detail and upload relevant photos where possible
- Indicate whether you are requesting a replacement (if eligible), exchange, return, or refund.
We will respond within 48 hours. Once our team has approved your request and we have received the returned item, we will issue either:
- A replacement (size or color). If a replacement is approved, production typically takes 2–7 business days because a new item must be produced.
- A refund (click here for more details)
4. Exchange
The fastest way to receive a different size or color is to contact our support team. Once your return has been approved, we'll provide instructions for the return or exchange process based on your specific situation.
5. Returns
We accept returns on eligible clothing items within 30 days of delivery. Please contact us at contact@lyahon.com before returning any product. Certain items, including accessories and hats, are not eligible for return. Please refer to the "Non-Returnable Items" section below for details. (See Return & Exchange Process)
Customers are responsible for return shipping costs unless the return is due to our error (such as a defective, damaged, or incorrect item). The return address is on the order packaging. You could receive different packages for the same order. Make sure you use the correct return address on that same package. We will provide you with the exact return address if you lose it.
After receiving your items, the return processing can take about 5-7 business days.
6. Misprinted, Damaged, or Defective Items
If your order arrives misprinted, damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos showing the problem
If the issue is confirmed to be our responsibility, we will replace the item or issue a refund at no additional cost to you.
7. Shipping-Related Issues
- Packages Lost in Transit
If your package appears to be lost during shipping, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment. If the package is confirmed lost in transit, we will arrange a replacement or refund at no additional cost to you.
- Wrong Address
It is the customer's responsibility to provide a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We can update the address only if your order has not yet entered production or been shipped.
If a package is returned due to an incorrect or insufficient address provided by the customer, additional shipping charges may apply to reship the order.
- Unclaimed Packages
Packages returned for being unclaimed or refused by the recipient may incur additional shipping charges for reshipment.
If you choose not to have the package reshipped, any refund will exclude the original shipping costs and any applicable return shipping fees charged to us.
8. Non-Returnable Items
The following items are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
- Accessories and hats.
- Gift cards.
- Sale or clearance items.
- Products that have been worn, washed, altered, or damaged after delivery.
- Items returned more than 30 days after delivery.
- Personalized or custom-made products, where applicable.
Because most L-YAH-on products are made on demand specifically for each customer, cancellations or returns may not be available once production has begun, except where required by applicable law.
9. European Union - Right of Withdrawal
If you are a customer residing in the European Union (EU), you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.
Please note that, under EU consumer law, the right of withdrawal generally does not apply to goods that are made to the consumer's specifications or are clearly personalized.
Because most L-YAH-on products are made on demand specifically after an order is placed, certain products may not qualify for the 14-day right of withdrawal once production has begun.
If you are an EU customer and have questions regarding your statutory rights, please contact us at contact@lyahon.com. We will review your request in accordance with the applicable consumer protection laws.
10. Notification for EU consumers: According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the consumer’s specifications made or personalized for the supply of goods;
- unsealed goods after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Nothing in this policy limits any statutory rights available to consumers under applicable law.
This Policy shall be governed and interpreted by the English language, regardless of any translations made for any purpose whatsoever.