Everything you need to know
- What countries do you ship to?
We ship both locally and worldwide.
- How long does your shipping times?
97% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
- What does your shipping cost?
All orders from the US will have free shipping.
All orders from the rest of the world will be charged for shipping depending on your country. The full price will be displayed at checkout.
- How do you track my order?
Once your order is ready to go, we send you a shipping confirmation email that contains a tracking number. You can click on that number to see the latest updates on the location of your shipment via our tracking page.
When an order has been given to the shipping carrier, updates on its status will depend on their tracking services. If you encounter any issues, you can contact us at firstname.lastname@example.org, and we’ll do our best to help you.
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number. You can click on that number to see the latest updates on the location of your shipment via our tracking page.
You can track as well on our page https://www.lyahon.com/apps/trackmyorder
- What type of payment do you accept?
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal:
Visa, Mastercard, Discover, American Express, PayPal, Wallets (Apple Pay, Google Pay, Facebook Pay), and Shop Pay.
- What is Shop Pay?
Shop Pay offers customers the option to pay in full at checkout or to split their purchase into 4 equal, "Buy Now, Pay Later", interest-free installment payments for orders between 50 USD and 3,000 USD. There are no additional charges, interest rates, or late fees passed on to customers.
Note that an additional exchange fee may apply if your currency is other than US dollars.
-- Issues --
- What do I need to do in case of a problem?
If you notice any issue with the products or anything else on order, contact us at email@example.com
- Have your order number
- Write in the email subject as formatted: Issue on order – [ Order Number #XXXX ]
- Write up your problem in detail and upload relevant photos where possible
- Indicate if you want a replacement (size or color), a return, or a refund.
We will respond within 48 hours. After approval of our team and reception of the item, we will issue:
- A replacement (size or color), notice that we have to launch a reprint of the new clothing ( It can take 2–7 business days of processing or less if the item is already available)
- A refund
-- Returns --
Your 100% satisfaction is essential for us. We offer a 30-days Return & Exchange Policy:
- What happens if my order was damaged during the delivery?
If a product gets damaged or is faulty upon delivery - we offer a 100% refund.
- How many days do I have to return a good?
We have a 30-days Return Policy since the day item was received.
- What are the requirements to return goods?
Goods must be unopened, unused, and undamaged to be eligible for the return.
- How long does your return processing last?
After reception of the returned item,
- for a replacement (exchange or new), it can take 2–7 business days of processing or less depending on the availability of the item in the facility (reprint processing).
- for a refund, it can take up to 10 business days to be credited back.
- What address should I use to return my goods?
The return address is on the order packaging. You could receive different packages for the same order. Make sure you use the correct return address on that same package.
If you don't have it, we will provide you with instructions on where to send the return, depending on your location. We strongly recommend getting proof of postage when returning goods to avoid "lost packages" situations.
- Who pays the shipping cost of the return?
Please note that customers are responsible for shipping costs of returned items.
-- Refunds --
- What is the process of the refund?
When the returned item is received and inspected, the customer gets a confirmation email notifying them about the refund status. If the refund is approved, it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after.